Telehealth informed consent

Read this before completing a medical assessment. You will be asked to confirm your consent as part of the intake.

Reclaim is a telehealth platform. Reclaim itself does not practise medicine and does not dispense medication. Medical care is provided by DrTelx, an independent telehealth medical group whose clinicians are licensed in the states where care is offered. Prescriptions are filled by independent, licensed US pharmacies — EPIQ Scripts, Foothills Professional Pharmacy and Emerald Compounding Pharmacy.

What telehealth is

Telehealth is the delivery of health care using communications technology instead of an in-person visit. Depending on your state and your clinical situation, your consultation may be:

• Asynchronous — you complete a written medical questionnaire and, where relevant, upload photographs. A licensed clinician reviews it and responds without a live appointment.
• Synchronous — you speak with a licensed clinician in real time, by video or telephone.

Where each type is available

Asynchronous (online questionnaire) care is available in these 44 states: AK, AL, AR, AZ, CA, CO, CT, DE, FL, GA, HI, IA, ID, IL, IN, KY, MA, MD, ME, MI, MN, MO, MT, NC, ND, NE, NH, NJ, NV, NY, OH, OK, OR, PA, SC, SD, TN, TX, UT, VA, VT, WA, WI, WY.

A live consultation with a provider is required before treatment in these 7 jurisdictions: District of Columbia (DC), Kansas (KS), Louisiana (LA), Mississippi (MS), New Mexico (NM), Rhode Island (RI) and West Virginia (WV).

Benefits

Telehealth can give you access to a licensed clinician without travel or a waiting room, and can make follow-up and dose adjustment easier to keep up with.

Risks and limitations

• Your clinician cannot physically examine you. Some conditions cannot be safely assessed without an in-person examination, laboratory testing or imaging.
• A diagnosis or treatment decision may be delayed, or may not be possible, if the information you provide is incomplete or inaccurate, or if photographs are unclear.
• Rarely, technology may fail or transmission may be delayed, which can affect your care.
• As with any medical treatment, there is a risk of an adverse reaction, or of an outcome that is not what you hoped for. Medication risks are described in the Important Safety Information on our home page, and in the material dispensed with your medication.
• Despite our security measures, no electronic transmission can be guaranteed completely secure.

No guarantee of treatment

Your clinician may determine that treatment through this platform is not appropriate for you, and may decline to prescribe or may refer you for in-person care. That is a clinical decision, made in your interest.

Your rights

• You may withdraw your consent to telehealth at any time, without affecting your right to future care or treatment.
• You may request in-person care instead, and your clinician can help you understand your options.
• You have the same confidentiality protections as an in-person visit. Your consultation is documented in a medical record held by the medical group.
• You may ask which state your treating clinician is licensed in.

This service is not for emergencies. If you are having a medical emergency, call 911 or go to your nearest emergency room. Do not use this website to request urgent or emergency care.

Reporting side effects

Tell your clinician about any side effect. You may also report side effects directly to the FDA at 1-800-FDA-1088, or at fda.gov/medwatch.

Your acknowledgement

By completing an assessment and proceeding with care, you confirm that you have read and understood this consent, that you have had the opportunity to ask questions, that the information you provide is accurate, that you are at least 18 years old, and that you are located in a state where the service is offered.

Contact

Questions about this consent can be sent through our contact page.